About the Job

General Information

City: Shanghai

Contract Entity: (ELN CN) Nutricia Early Life Nutrition (Shanghai) Co., Ltd. 纽迪希亚生命早期营养品管理(上海)有限公司

Working Time: Full-time

Job Family: QFS

Seniority: Experienced professionals

People Management Experience: No

Recruiter: Brian ZHOU | Brian.ZHOU@danone.com

Job Description & Responsbilities

Responsbilities:

Assist the consumer relationship manager to deal with consumer escalation complaints and feed back the potential risks arising from relevant consumer escalation complaints to the consumer relationship manager;

Collate and analyze all-channel consumer complaint data, analyze the trend and potential problems of complaint data in combination with marketing / sales / authority, and output valuable information and improvement suggestions to cross departments;

Assist consumer relationship management, provide Careline / sales / partner complaint handling related training.

Assist the consumer relationship manager to optimize and improve the consumer complaint handling process

Review the company's external publicity materials (POSM), and output relevant risk assessment and modification opinions

Qualifications:

Education:

College degree and above

 

Experience: (e.g. years, relevant experience and etc.)

-At least 5 years experiences on consumer relationship management, to satisfy the customer for the continuous purchasing .

-Prefer candidate with experiences in IMF and Dairy industry

 

Special Knowledge & skill: (i.e. key core competencies)

- Competent working English, computer skill,

- Strong communication and influence skills for different people, customer, authority, etc

- Familiar with related Law, regulations and food safety standards