About the Job

General Information

City: Guangzhou

Contract Entity: Danone Asia-Pacific Management Co., Ltd.

Working Time: Full-time

Job Family: Fin

Seniority: Experienced professionals

People Management Experience: Yes

Recruiter: Brian ZHOU | Brian.ZHOU@danone.com

Job Description & Responsbilities


        Drive individual and team performance improvement: coach and develop team, set objectives, provide guidance and feed-back and identify personal development opportunities

        Support the AR, Cash collectors and TTM clerks where necessary with customer invoice processing, customer payments, query resolution and deductions. Oversee their work to ensure proper review and compliance

        Manage customer payments-in on time: clearing with invoices and posting of claims with the correct root cause. Perform regular and proactive dunning of the non paid invoices.

        Ensure effective control of the credit risk with the customers. Manage solvency checks and if necessary credit insurances.

        TTM management: customer invoice processing & customer payments-out.

        Ensure invoicing accuracy and completeness, timeliness and quality of the invoices issuance and delivery.

        Claims management: timely record customer claims, and perform first line claims resolution.

        Ensure KPI tracking mechanism is within the I2C function

        Set-up and follow up KPIs to monitor and improve the efficiency of the Invoice to Cash process. Focus on the root of claims to solve them and in the resolution process to have a correct and clean AR balance.

        Support CBU in Cash Forecast with organic cash generation and risk and opportunities assessment.

        Challenge CBU landing cash options and apply last call if necessary in accordance with I2C local lead.

        Ensure completeness and correctness of TS accruals at month-end. Review the ageing of accruals and challenge the business if necessary.

        Oversee the management of the AR, Cash Collectors, TTM systems, Invoicing and Claims tools, and manage relationship with the IS team

        Ensure the development of a good relationship with customers and relevant functions in the CBU (Sales and Supply Chain)

        Contribute to finance projects as appropriate

        Guarantee an effective internal control system in the O2C Modern Trade and Proximity and TTM process

        Ensure customer service operation is set within the AR function

        Ensure effective control is in place to assist, track and resolve customer enquiry in timely manner


·        Strong knowledge of I2C processes, systems and data 

·        Strong knowledge of accounts receivables accounting principles

·        Business partnering and service-oriented mindset

·        Ability to analyze and execute improvement opportunities

·        Ability to prioritize and deliver timely while accurately

·        Problem-solving and pragmatic

·        Good communication skills and be proactive

·        Teamwork and Collaboration – Fostering an environment that values teamwork and sharing of ideas, work, etc.

·        University Degree preferably in Business Administration or Finance & Accounting 

·        Good command of oral and written English

·        Good computer skills (Excel, Word, Power point)

·        5+ years working experience in Finance and/or Customer Service or center of excellence and min. 2 years as people/team manager

·        Understanding of SAP is a plus