About the Job

General Information

City: Shanghai

Contract Entity: Nutricia Early Life Nutrition (Shanghai) Co., Ltd.

Working Time: Full-time

Job Family: QFS

Seniority: Experienced professionals

People Management Experience: No

Recruiter: Doris XIE | Doris.xie@external.danone.com

Job Description & Responsbilities


Complaint reviewing and updating

According to the daily data and pictures shared, complete cases reviewing and relevant updating;

Complaint investigation

Handling return samples according to the complaint reason, update in system and communicate with factories for investigation;

Review and follow up the investigation result, when necessary return to factory for further confirmation;

Feedback to careline once finished.

Excipio system maintain

Excipio masterdata establish before new product launched;

Maintain the masterdata to keep updated;

Make sure no issue caused by our side.

Data analysis and making report

Complaint data analysis and making report regularly/ if needed


1.      Working experience in food company at least 2 years, better in baby formula production factory, know process and quality control points

2.      Good English reading, listening and speaking

3.      Good communication skills