关于职位

基本信息

城市: 上海

团队: 纽迪希亚生命早期营养品管理(上海)有限公司

工作时间: 全职

职能类别: MKTG

资历: 有经验的专业人士

管理经验:

招聘官: Yifan LI | Yifan.LI@danone.com

岗位职责和要求

岗位职责:

  • Lead, manage & co-work TP customer service representatives team for various ecommerce ecosystems in driving customer service as part of the superb consumer experience and achieve service quality & conversion KPIs
  • Convert business initiatives into quantifiable customer services related KPIs
  • Work closely with internal stakeholders to design and maintain the customer journey
  • Analyze customer complaints and enquiry data to generate reports for improving service standards
  • Support stakeholders to ensure smooth digital customer experience such as merchandising and customer journey across platforms
  • Operational excellence: logistic, customer services, IT, finance, etc. by collaborating with related partners

岗位要求:

  • 5-8 years customer services experience including at least 3 years of working experience in e-commerce or other digital disciplines
  • University degree required
  • Solid project management skills
  • Strong business sense, and at the same time, good technical sensibility and understanding
  • Experience with e-commerce online customer service software, call center telephony and technology, digital analytics application, content and order management systems
  • Excellent communication (English and Chinese) and exceptional interpersonal skills; effective and persuasive
  • Immediately available is highly preferred